Privacy Policy
Last updated: February 2026
ShopNFreight is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our platform and services.
1. Information We Collect
We collect information you provide directly to us when you create an account, make a shipment declaration, or contact us. This includes: full name, email address, phone number, shipping and billing addresses, payment information (processed securely via third-party providers), package contents and declared values, and communications with our support team. We also automatically collect usage data such as IP addresses, browser type, pages visited, and cookies when you use our platform.
2. How We Use Your Information
We use your personal information to: process and fulfill your shipment orders; communicate with you about your packages, account, and service updates; calculate shipping rates and process payments; comply with customs and regulatory requirements; provide customer support; send promotional communications (with your consent); detect and prevent fraud and abuse; and improve our services through analytics. We do not sell your personal information to third parties.
3. Information Sharing
We share your information only in the following circumstances: with shipping carriers, warehouse operators, and customs agents to fulfill your shipments; with payment processors to handle transactions; with government and customs authorities as required by law; with third-party analytics and service providers who assist our operations (bound by confidentiality agreements); in connection with a merger, acquisition, or sale of business assets; and when required by law, court order, or legal process.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and understand how you use our platform. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our Services. We use both session cookies (deleted when you close your browser) and persistent cookies (stored on your device until they expire or you delete them).
5. Data Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for data transmission, encrypted storage of sensitive data, restricted access controls, and regular security audits. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account and to notify us immediately if you suspect unauthorized access.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our Services. We also retain data to comply with legal obligations (such as customs records), resolve disputes, and enforce agreements. When you close your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data: the right to access and receive a copy of your data; the right to correct inaccurate data; the right to delete your data (subject to legal requirements); the right to restrict or object to processing; the right to data portability; and the right to withdraw consent. To exercise these rights, contact us at privacy@shopnfreight.com.
8. International Data Transfers
ShopNFreight operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws, including standard contractual clauses or other approved transfer mechanisms where required.
9. Children's Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete such information from our records.
10. Third-Party Links
Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting a notice on our website or sending an email to your registered address. Your continued use of our Services after the effective date of changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team at privacy@shopnfreight.com. You may also write to us at ShopNFreight Privacy Department at our registered office address. We will respond to your inquiry within 30 days.
Questions? Email us at privacy@shopnfreight.com
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